Refund Policy

This policy explains when and how you can get your money back for anything you buy from PingPlay: PingPlay+, Studio Pro and promotion credits. It is part of our Terms of Service. Nothing here limits the rights you have under the consumer laws of the country where you live.

1. Who processes your payment

• In the Android app: purchases are billed by Google Play. Refunds follow Google Play's refund policy: within 48 hours of a purchase you can request a refund directly from Google Play (your Google Play order history). After that, email us and we'll review your request under this policy and issue the refund through Google Play.
• On getpingplay.com and in PingPlay Studio: payments are processed by Paddle, our online reseller and Merchant of Record. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

2. PingPlay+ (players)

• Free trial: if your plan includes a free trial, cancel any time before it ends and you won't be charged.
• Cancel any time: you keep PingPlay+ until the end of the period you've paid for and won't be charged again. Cancel on the web from your Profile (Manage subscription), or in the app through Google Play → Subscriptions.
• Refunds: if you ask within 14 days of a charge, we'll refund that most recent monthly payment, once per account. PingPlay+ ends when the refund is issued.
• Always refunded: duplicate charges, charges after you cancelled, and charges for a subscription that didn't work because of a problem on our side.

3. Studio Pro (creators)

• Cancel any time; Pro stays on until the end of the paid period and won't renew.
• Your first Studio Pro payment is refundable if you ask within 14 days. Later monthly renewals aren't refunded, except for billing errors.

4. Promotions (Sponsored placement)

• Promotions are prepaid. Any budget that isn't spent is refunded automatically to your original payment method when the promotion ends, or when you stop it early.
• If we decline a promotion before it starts, you get a full refund.
• Budget already spent on delivered clicks or impressions isn't refundable, except traffic our systems flag as invalid, which we refund.

5. Free items and sponsor rewards

Games, PingPlay Originals chapters and features that are free have nothing to refund. Sponsor vouchers you win in games are free prizes from the sponsor: they have no cash value, can't be exchanged or refunded, and are redeemed under the sponsor's own terms.

6. How to request a refund

Email support@getpingplay.com from the email address you used to pay, with your order number (from the receipt) and a short reason. We reply within 3 business days. If a refund is approved, we'll tell you when it's issued.

7. Changes to this policy

We may update this policy. Changes apply to purchases made after the date above.